Thomas Smith
269 Timber Lane, Battle Creek, MI 49037
(269) 841-6891 | tsmithwrites42@gmail.com
Work Experience
McDonald's (KABB Management)— Shift Manager
May 2025 – Present
- Lead shift operations in a high-volume quick-service environment.
- Supervise, train, and support team members to ensure productivity and exceptional service.
- Maintain labor, food safety, and cleanliness standards in alignment with corporate policies.
- Resolve customer concerns and ensure efficient workflow.
- Oversee cash handling, inventory checks, and equipment operation.
Little Caesars (Enterprise Foods / Apricus QSR) — Co-Manager / General Manager
March 2024 – February 2025
- Oversaw all facets of daily restaurant operations in a high-volume environment.
- Managed hiring, training, performance evaluations, and terminations.
- Completed weekly scheduling, inventory management, and truck orders.
- Maintained cash handling procedures and ensured compliance with corporate policies.
- Delivered consistent guest satisfaction through strong leadership and quality control.
Best Western Executive Inn (Khalar Hospitality) — Front Desk Agent / Night Auditor
September 2023 – Present
- Operate and manage the front desk during third shift, ensuring smooth overnight operations.
- Conduct nightly audit procedures, prepare reports, and manage reservation systems.
- Handle guest check-ins/outs and resolve concerns.
- Complete laundry tasks, prepare breakfast items, and follow hospitality standards.
Checkers (IBM Corp Franchise) — Crew Member / Shift Manager / Assistant Manager
January 2022 – January 2023
- Managed shift operations in a fast-paced quick-service environment.
- Supervised and trained a team of 16 employees.
- Assisted with scheduling, inventory, position planning, and admin duties.
- Supported hiring and performance management.
Main Street Pub (Houz Restaurants) — Dishwasher / Prep Cook / Line Cook
March 2020 – April 2023
- Promoted quickly from dishwasher to prep cook and line cook.
- Prepared, portioned, and cooked menu items following strict recipes.
- Supported kitchen operations and ensured food safety compliance.
KFC (KBP Foods) — Shift Manager
October 2019 – March 2020
- Managed shift operations, food safety, and labor cost controls.
- Oversaw inventory, cash handling, and staff performance.
Burger King (Tria Co) — Assistant Manager
May 2019 – October 2019
- Assisted Store Manager with operations in a high-traffic location.
- Led a team of 20 employees with a focus on training.
- Conducted scheduling, inventory, cash handling, and administrative duties.
KFC (KBP Foods / William Alford Co.) — Shift Manager
March 2017 – May 2019
- Managed shift operations and maintained consistent food quality.
- Performed inventory counts, cash handling, and workflow supervision.
NCG Movie Theaters — Assistant Manager
September 2017 – February 2018
- Programmed digital projection systems and ensured quality control.
- Sold tickets and concessions while providing customer service.
- Coordinated with major film distributors and handled digital media.
Education
Kalamazoo Valley Community College (KVCC) — English Language Arts, A.A. (In Progress)
G.E.D. — Kalamazoo Public Schools, 2017
St. Benedict’s RC High School (England) — G.C.S.E.s / Secondary Diploma, 1994–1999
Qualifications & Achievements
- ServeSafe Manager Certification (Valid through 2029)
- Inducted Member, Phi Theta Kappa Honor Society
- Selected Member, KVCC Student Voices Council
- Volunteer Youth Soccer Coach, Wattles Park Men’s Club
- Self-taught web designer; proficient with WordPress
- Former owner of Regoregitated Media, a multimedia horror website
- Self-published poet and freelance writer (horror, sports, gaming)
Professional Summary & Interests
Passionate and driven emerging professional with a strong foundation in literature, creative writing, and storytelling—especially within the horror genre. Currently pursuing an English Language Arts degree with the goal of teaching High School English. Strongly engaged in cultural studies, foreign languages, and community improvement, while independently studying programming with a growing interest in artificial intelligence. I excel while managing diabetic neuropathy, never allowing my disability to limit my work ethic or performance. My experience living with neuropathy fuels a long-term aspiration to contribute to research and innovation that may one day help advance treatment options and ultimately support the discovery of a cure. Recognized for leadership, adaptability, ambition, and an unwavering commitment to personal and professional growth.